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** Multiple sample emails may be attached to one submission email providing the overall size limit of 2MB per submission, including attachments, is not exceeded. msg attachments from Outlook Express will be seen as invalid submission. eml attachments from Outlook or submissions with. NOTE: Symantec DOES NOT see submissions as valid if email attachment are in a format other than message/rfc822.

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eml attachments will work from mail clients such as Windows Live Mail / Microsoft Outlook Express / Hotmail etc. msg attachments will work from Outlook providing the step-by-step instructions above are followed.

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The full internet headers and body of the message should be retained exactly as the message was received and forwarded intact as an attachment.Īs a general guideline, email attachments should be in the same file format that the mail client uses. Section 5.2 of RFC 2046 addresses the 'Message Media Type', and section 5.2.1 addresses the 'RFC 822 subtype'. RFC 822 is a mime subtype, specified here. * Email attachments MUST be in 'message/rfc822' attachment format.

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Lotus Notesįor information on using Lotus Notes, read How To Export Messages From IBM Lotus Notes. Click Message > “Forward as Attachment” from the menu.

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(' Message' is at the top, next to ' File Edit View Go') Mac OS X Mail Click Message -> Forward As -> “Attachment'. Select the sample message (message is highlighted). Right-click the sample message > Forward as an attachment. Windows Live Mail/ Microsoft Outlook Express 6 Then select the sample message and click the forward button. In the ‘ On replies and forwards’ section, select “ Attach original message“ from the “ When forwarding a message” drop down list. Select Tools -> Options -> Preferences Tab -> E-Mail Options. Then select the sample message you wish to attach from the 'Insert Item' dialog box Īlways forward messages as attachments. Open a new message, select the attachment icon and choose 'Item' from the drop down list.

Open a new message, select the “Attach Item” icon and choose 'Item' from the drop down list. Open a new message and drag the sample message you want to forward out of the 'messages' pane into the body of the new message window Select the sample message and press Ctrl + Alt + F Microsoft Outlook 20Ĭlick the More > Forward as Attachment in the Respond group on the Home tab.

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Also, check your email software documentation to determine whether submissions are possible using your mail client. If your mail client does not appear in the list below, consult the Technical Information section of the document for email submission requirements. The following mail clients have been tested and confirmed to be able to submit samples in the required format. Mail client instructions for submitting valid samples Allowing the message to be forwarded to any other recipient prior to submitting the sample can result in vital information being stripped from the email, which would mean we could not accept it as a valid sample. The original recipient is the ideal person to submit the sample to the above submission address. If we have changed our end processing decision you should be able to access the site without any problems. Re-clicking the link will result in our systems testing the end point each time. How can I verify that the problem has been resolved? If this fails to resolve the matter, contact your administrator or Symantec support. Ensure that you are following the procedure outlined above to submit samples in a correct format. Symantec does not acknowledge samples submitted to the above address or provide the results of the investigation. Will I receive feedback on false positive submissions? Note: At present we are unable to accept suspected False Positive sample submissions for the Click-Time URL Protection service through the Symantec Email Submission Client (SESC) or the Spam Analysis Tool in the Symantec.cloud portal. For all other email clients, refer to the client's documentation or contact the service provider for assistance. Instructions on how to attach samples for common email clients are provided below. You can send your suspected False Positive sample as an email attachment to the following address:

Submitting a False Positive sample for analysis